Healthcare surveys specialist, CFEP Surveys, has today announced the availability of a new survey to gather 
and analyse patient feedback on telephone and video consultations.

The new CFEP Remote Consultations Survey is based on the highly validated industry benchmark for healthcare professionals, the CFEP Interpersonal Skills Survey, which was used as the source validation for the General Medical Council (GMC) questionnaires.

The survey gathers patient feedback on interpersonal skills during remote consultations and also incorporates questions on the technological elements of the consultations to identify issues and improve performance.

Suitable for doctors, nurses and other healthcare professionals, the survey feedback can be used for professional development and appraisal and revalidation purposes.

The survey is based on a simple and confidential online process and a rigorous analysis of feedback is undertaken to produce an in-depth feedback report which includes extensive benchmarking data.

CFEP Surveys Co-Founder, Associate Professor Michael Greco said, “Finalising this product during the COVID-19 pandemic – and as GPs moved swiftly to change their practice model – has filled us with an even greater sense of responsibility but we’ve taken up the challenge. Supporting healthcare professionals to obtain statistically valid evidence on the quality of their patient care and services is our purpose and sole focus.

“We knew that many practices in the UK had already been using telephone triage and with the latest GP contract focused on making video consultations available to all patients, we wanted to create a tool that could provide healthcare professionals with feedback from patients about their experience during remote consultations.

“We were mid-way through the development process when COVID-19 struck. So, the goal posts may have changed but our goal hasn’t: we continue to support healthcare professionals in determining where their service is working well and where improvements could be made,” Associate Professor Greco said.

Interview opportunities
CFEP Surveys Co-Founder, Associate Professor Michael Greco and CFEP Surveys Reports and Development Consultant, Louise Coleman are both available for interview. 

About CFEP Surveys
Established in 1996, Associate Professor Michael Greco and Co-Founder of the company and partner in life, Julie McGovern, had a clear vision: to improve patient care by strengthening communication and the connection between clinicians and their patients.

Our work has been foundational to the development of robust patient and colleague feedback mechanisms as a platform for improving patient care in the United Kingdom and beyond.

CFEP Surveys have completed almost 5.5 million questionnaires and have supported more than 11,000 organisations and 38,000 practitioners to obtain statistically valid evidence on the quality of their patient care and services.